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Our researches and analysis on Interviews

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Tencent’s Lai: “We build new applications to cure the ‘pain points’ of users”

Jim Lai, head of Tencent Financial Technology Department, shares how the company became one of China’s top financial services providers and how a customer-centric internal culture resulted in effective and cost-efficient products.

     
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BankBazaar’s Kalra: “Marketplaces are moving deeper into the value chain”

Recently appointed chief executive officer of BankBazaar International, Vipin Kalra, shares his views on emerging trends, changing operating models in the financial services industry, and key challenges, as he drives the international expansion…

     
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Paytm Payments Bank's Satti: "Create new use cases and innovate to grow"

Renu Satti, chief executive officer of newly launched Paytm Payments Bank, discusses the impact of demonetisation and regulations on cashless transaction in India, the bank’s role in serving the unbanked consumers, and driving digital transformation…

     
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CBA’s Rajasingham: “IoT and AI will create self-sustaining market places with…

Dilan Rajasingham, head of emerging technology at Commonwealth Bank of Australia, discusses the bank's venture into the internet of things (IoT) and its consequences for the financial services industry.

     
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SCB's Huen: "We still have room to get a more meaningful market share than what…

Mary Huen, Standard Chartered Bank’s chief executive officer for Hong Kong, discusses the bank's transformation journey and how it is rebuilding its domestic and regional business.

     
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Barclays’ Rolfe: “I can create a ubiquitous ‘bankless’ banking experience –…

Kevin Rolfe, head of technology cluster at Barclays Africa Group, speaks on how the banking industry needs to think beyond telemetric type data concepts to truly understand IoT’s significance.

     
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How Nedbank is preparing for the digital fast lane

Ciko Thomas, who runs retail banking at Nedbank, talks about how the move towards digital, combined with prudent asset growth and strong cost management, can yield long terms sustainable results in profitability and customer service

     
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CCB’s Yu: “Defining the new role of the branch for the young”

Yu Jingbo, executive vice president in charge of channel and operation management of China Construction Bank, talks about transforming the functions of bank branches in the future.

     




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