Ala’a Eraiqat, group CEO and executive director, Abu Dhabi Commercial Bank (ADCB) discusses steering ADCB beyond the global financial crisis, maintaining high morale in the workplace, and emphasising customer experience and digitisation.

His Excellency Mubarak Rashed Al Mansoori, governor of the Central Bank of the United Arab Emirates discusses the impact of de-risking, anti-money laundering measures as well as the decline in oil prices on the gulf state’s economy and…

Vincent Lo, chairman of the Hong Kong Trade Development Council, says as China transforms, restructures, and rebalances its economy, slowing down has become a necessity. Its Belt and Road is a golden opportunity for Hong Kong to be an investment,…

Mashreq Bank CEO Abdul Aziz Al Ghurair talks about his focus on innovation, support of SMEs, and customer centricity; and the bank’s emphasis on growth within the Gulf Cooperation Council.

Social media, coupled with data analytics, gives a more complete picture of the customer but banks face the challenge of having to make sense of masses of unstructured information.