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Banks must embrace emerging developments in conversational AI to elevate customer…

Banks have implemented chatbots for operational efficiency and improved customer access, but new AI capabilities expose key gaps in contextual and cognitive capabilities of current bots

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AI adoption continues at pace with evolution of infrastructure

While some banks have increased the use of AI in personalising services, marketing and risk management, legacy systems struggle to leverage and scale it effectively, and financial institutions must rethink technology frameworks to move…

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KB Financial aims to expand global CIB business

KB Financial’s success in the corporate and investment banking space can be attributed to its reorganisation efforts since 2018

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Deutsche Bank's transaction business drives record growth

Deutsche Bank posted its highest profits since 2007 following a strategic overhaul in 2019—strong transaction banking performance in Asia Pacific and data-driven technology investments have increased profitability

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Atul Jain built Deutsche Bank as a top trade finance institution in Asia Pacific

Atul Jain, global co-head for trade finance and lending of Deutsche Bank was recognised as Transaction Finance Person of the Year for his transformative leadership in turning the bank's trade finance business into one of its most profitable…


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