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Articles and opinions by Chris Kapfer

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Liquid Group’s Jeremy Tan: “Payments is a huge industry, big platforms know the prize is worth the fight”
Date: Jun 12, 2019   |   Author: Chris Kapfer | Interview
Liquid Group founder and CEO, Jeremy Tan, describes the current payments landscape for non-bank financial institutions and believes personalisation to be the defining feature of the next generation payment networks.
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Leading banks narrow digital onboarding gap in 2019
Date: May 09, 2019   |   Author: Chris Kapfer | Research Note
Banks launch end-to-end digital onboarding for comprehensive account opening for more products and services
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LINE Pay’s Ko: "We aim to be part of a world's leading smart portal"
Date: Mar 26, 2019   |   Author: Chris Kapfer | Interview
LINE Pay has been aggressively expanding locations and merchants that revolve around users’ lifestyle such as convenient stores, shopping malls and transport operators
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Ripple’s Gupta: “There is a significant amount of movement from high street banks interested in the network.”
Date: Feb 06, 2019   |   Author: Chris Kapfer | Interviews
Ripple discusses how it wants to scale its business further in the region in 2019
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WeBank applies blockchain technology to its micro loan business
Date: Dec 12, 2018   |   Author: Chris Kapfer | Case Study
WeBank, a digital micro lender of Tencent Financial Technologies, applies blockchain to create transparency and trust with its business partners and aims to offer its platform as a service.
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Top digital retail financial services provider in the Asia Pacific, Middle East and Africa
Date: Dec 05, 2018   |   Author: Chris Kapfer | Research Note
The most competitive digital retail financial institutions come all but from China, and the elite club of the top 10, representing all non-bank financial players, are exclusively from China, Korea and Australia
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The battle for digital customers - a global perspective
Date: Nov 27, 2018   |   Author: Chris Kapfer | Research Note
Globally, commercial banks have demonstrated that they are not the underdogs when it comes to growing the number of digital users. They compete well in most markets under review against the best neo-banks and digital financial institutions (FIs). However, the dramatic rise in digital user base of neo-banks in recent months may erode this lead.
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Emirates NBD leverages on virtual assistant for phone banking optimisation
Date: Nov 15, 2018   |   Author: Chris Kapfer and Neeti Aggarwal | Case Study
While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a customer as compared to IVR.




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