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Articles and opinions by Richard Hartung

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Lu International's Wong: "Customising Chinese technology for local Asian markets draws in wealthy customers"
Date: Feb 14, 2019   |   Author: Richard Hartung | Interviews
Lu International is building an online wealth management platform, Lu Global, that leverages technology from China yet is tailored specifically for Asians outside of China.
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Remittances and FX services – how banks are trying to crawl back that businesses from MTOs
Date: Jan 31, 2019   |   Author: Richard Hartung | Research Note
Given that remittances are so lucrative in so many markets in Asia, and that new competitors are offering faster and cheaper services, banks will need to develop new models if they want to keep their customers.
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Saxo Bank uses AI to deliver insights to traders and consumers
Date: Jan 24, 2019   |   Author: Richard Hartung | Research Note
Going beyond its roots in trading, Saxo Bank is launching a new investment platform that promises consumers better returns at a lower cost
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Silent Eight’s Markiewicz: "Costs force fighting fraud to shift from people to AI"
Date: Jan 10, 2019   |   Author: Richard Hartung | Interviews
Silent Eight CEO Martin Markiewicz sees AI as a way for banks to arm themselves with better weapons to prevent financial crime
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Grab grows financial inclusion and its payments impact across Southeast Asia
Date: Jan 09, 2019   |   Author: Richard Hartung | Interviews
Grab’s key objectives going forward include driving increased acceptance of e-wallets, adding more big brand names to the rewards programme, and developing a lower-cost payments infrastructure.
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Retail financial services players poise to reap tangible benefits from AI
Date: Dec 06, 2018   |   Author: Richard Hartung | Research Note
Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention.
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Consumers want speed – A leading-edge user experience is key to onboarding success
Date: Dec 04, 2018   |   Author: Richard Hartung | Research Note
The bank onboarding process should be fast, as the most fundamental attribute of an exceptional account opening experience is speed
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Innovative LED lights on cards drive volume at Taishin
Date: Dec 04, 2018   |   Author: Richard Hartung | Case Study
Taishin @GoGo is the fastest growing card in Taiwan. The bank issued 200,000 cards within the first 18 months.




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