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Articles and opinions by Neeti Aggarwal

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HDFC Bank embarking on AI and machine learning initiatives to detect fraud
Date: Jul 26, 2019   |   Author: Neeti Aggarwal | Interview
HDFC Bank executive vice president and chief information security officer Sameer Ratolikar shared cybersecurity challenges and strategic and technological initiatives being undertaken by the bank
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Security lapses in 7-Eleven mobile app result in hackers stealing over $500,000
Date: Jul 16, 2019   |   Author: Neeti Aggarwal | News Analysis
Lack of proper two-factor authentication and device linkage led to the hacking of 900 customer accounts and $509,000 fraudulent transactions in 7-Eleven’s mobile payment app, days after its launch
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Fintechs grow influence in financial services in Asia
Date: May 24, 2019   |   Author: Neeti Aggarwal | Research Note
Within Asia, China has been the undisputed leader in terms of total fintech investments raised. In other parts of the region, fintechs in South East Asia witnessed a 143% growth in funding that reached $484 million in 2018
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TradingScreen launches QUO, a new cloud based workflow solution for wealth managers
Date: Mar 27, 2019   |   Author: Neeti Aggarwal | Current Account
US based order and execution management systems provider TradingScreen recently launched a ‘software as a service’ based platform for trade management and execution workflow across multiple portfolios.
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Banks adopt different engagement approaches with fintechs
Date: Dec 18, 2018   |   Author: Neeti Aggarwal | Research Note
Innovation by financial technology companies (fintechs) has led to many banks opening their doors for collaborations. The strategic approaches, often multidimensional, vary from investments to building an ecosystem and technology partnership
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Patterns of disruption are forcing banks to rapidly adopt new technology enabled models
Date: Nov 21, 2018   |   Author: Neeti Aggarwal | Research Note
Driven by competition and rapid disruption, banks increasingly spend on technology enabled models targeted to improve customer experience and service capability. What are the recent developments and top priorities of banks in 2018?
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Emirates NBD leverages on virtual assistant for phone banking optimisation
Date: Nov 15, 2018   |   Author: Chris Kapfer and Neeti Aggarwal | Case Study
While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a customer as compared to IVR.
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Financial innovation showcase focuses on frictionless customer journey
Date: Oct 16, 2018   |   Author: Neeti Aggarwal | Post Event Report
Eight fintech companies presented emerging innovations at the Beijing Financial Innovation Showcase and Competition, where Rubique Technologies emerged as the final winner




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