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The Asian Banker website offers registered readers and subscribers a wide range of valuable research and analysis on the financial services industry.

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Articles and opinions by Janine Marie Crisanto

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Alibaba’s Singles' Day records $25 billion in sales with “New Retail” strategy
Date: Nov 12, 2017   |   Author: Janine Marie Crisanto | News Analysis
With an increased focus on customer engagement and omnichannel experience, Alibaba integrated its ”New Retail” strategy to blur the boundaries between offline and online shopping.
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Banks explore and experiment with new technologies in building for the future
Date: Nov 08, 2017   |   Author: Janine Marie Crisanto | Sibos Round Up
This year, SIBOS focused the industry's attention on the future of banking and the various technologies and new players paving the way for efficiency, transparency and better customer experience. As institutions relook at their business models and prepare for the future, measures against financial crimes are also strengthened to keep safe in the digital era.
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Tencent’s Lai: “We build new applications to cure the ‘pain points’ of users”
Date: Oct 23, 2017   |   Author: Janine Marie Crisanto | Interviews
Jim Lai, head of Tencent Financial Technology Department, shares how the company became one of China’s top financial services providers and how a customer-centric internal culture resulted in effective and cost-efficient products.
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CIMB tests acceptance of chatbots in Malaysia
Date: Oct 16, 2017   |   Author: Neeti Aggarwal and Janine Marie Crisanto | Co-published
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
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Technological innovation is a double-edged sword in cybersecurity
Date: Oct 08, 2017   |   Author: Janine Marie Crisanto | Proceedings Report
Financial institutions, from incumbent banks to alternative financial players, have been experimenting and investing in innovative solutions to address the persistent cyber-threats and attacks from malicious parties.
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Peer-to-peer in Southeast Asia: Must disruptors turn to collaborators?
Date: Sep 18, 2017   |   Author: Janine Marie Crisanto | Proceedings Report
The advent of internet and the advancement of technology are paving the way for new players to enter the market and fill the gaps in financial services.
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India's demonitisation calls for rapid innovation in the payments space
Date: Jul 10, 2017   |   Author: Janine Marie Crisanto | Interviews
Anup Bagchi, executive director and head of retail at ICICI Bank, shares his insights on the digital transformation happening in India as the country transitions from a cash-heavy economy to a cashless one, and his bank’s response to the disruption in the payments system.
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HDFC introduces a digital bank to support SMEs as the backbone of India’s economy
Date: Jun 09, 2017   |   Author: Janine Marie Crisanto | Case Study
While there is a dearth in bank’s funding and financial options for small and medium enterprises globally, new players are intercepting with their digital capabilities to provide lending to the growing sector. Recognising this gap and the entrance of new competition, HDFC launched SM@ Bank to provide SMEs’ with innovative and accessible financial services.




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